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With any purchase of Crila® for Menopause and Uterine Health you receive a 100-Day Money-Back Guarantee. We are confident that Crila® for Menopause or Uterine Health will promote womens' health and support normal urinary function for you. We encourage you to wait until you finish the full bottle to give Crila® the time needed to work for you. If you are one of the few women who do not experience significant support from Crila® for Menopause and Uterine Health, we will gladly refund the purchase price of your invoice.*
Shipping Policy
Domestic shipping takes around 5-days from the date of purchase.
International shipping can take up to 14 days. We cannot guarantee a delivery date with international shipping as times vary due to distance and countries’ individual customs procedures.
If you do experience customs delays, your customs department will provide you with a reason for package detainment, as well as what you can do to get your package released.
Please note: All customs offices reserve the right to restrict any international package from being delivered. If your product is rejected by your customs, but returned to us, we will be able to provide a full refund, minus shipping fees, upon receipt of the returned package. However, if the product is not returned to us by your customs then we do not accept liability.
To clarify: Should your customs reject the shipment and do not return the package to us, then you are responsible for paying for the product.
Policy Details:
You may request a one-time refund within 100 days from date of your first order by emailing . We will provide a return shipping address to you via email. Shipping costs are not refundable. Refunds will be issued after any discounts and coupons used. A refund will be issued within 14 days of receipt of the returned item(s).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crilahealth.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@crilahealth.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.